FAQs

1. How do I place an order?

To place an order, simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the payment instructions, and once confirmed, you will receive an order confirmation email.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and cash on delivery (COD) within eligible areas.

3. How long does shipping take?

Shipping times vary depending on location:

• Metro Manila: 3 to 5 business days
• Luzon: 5 to 7 business days
• Visayas and Mindanao: 7 to 10 business days

4. How do I track my order?

Once your order is shipped, you will receive an email with an order number. You can use this order number as a reference when contacting us. We will provide you with the tracking number from our third-party courier, which you can use to track your package directly on the courier’s website.

5. What is your return policy?

We accept returns only for damaged or incorrect orders. To qualify:

• Returns must be requested within 7 days of receiving the item.
• The item must be unused and in its original packaging.
• We do not accept returns for change of mind.

To request a return, email pinabeauty2025@gmail.com with your order details and photos of the item. Once approved, we will provide return instructions. Refunds or replacements will be processed upon receiving and inspecting the returned item.

6. How can I contact customer service?

For inquiries or assistance, you can email us at pinabeauty2025@gmail.com. Our customer support team is available during business hours.

7. Are my payment details secure?

Yes, we use industry-standard encryption to ensure your payment details remain safe and secure.

8. Do you have a physical store?

Currently, we operate as an online-only store. Stay updated on possible future physical locations by following our social media pages.

9. How can I stay updated on promotions?

You can stay updated by subscribing to our newsletter and following us on our official social media channels.

10. How does voting work for Pina Beauty PH x Miss Universe Philippines?

Customers can vote for their favorite Miss Universe Philippines candidate by purchasing Pina Beauty products. Every PHP 1 spent equals 1 vote. Only paid and fulfilled orders, including COD transactions, will be counted as votes.

For more details, visit the full voting mechanics: www.pinabeauty.ph.