Frequently Asked Questions
Have questions? We’re here to help. Find answers to our most commonly asked questions about Pina Beauty products, how to use them, and how to get the best results.
Are Pina Beauty products FDA approved?
Are Pina Beauty products FDA approved?
Yes! All our products are registered with the Philippine FDA to ensure they are safe and effective for daily use.
What skin types are suitable for Pina Beauty products?
What skin types are suitable for Pina Beauty products?
Pina Beauty products are formulated to work for all skin types, including normal, dry, oily, and combination skin. If you have sensitive or very reactive skin, we recommend doing a patch test before using any new product.
Are your products safe for sensitive skin?
Are your products safe for sensitive skin?
Yes. Our formulas are designed to be gentle and suitable for most skin types. If you have very sensitive or reactive skin, we recommend doing a patch test before use.
Are Pina Beauty Products safe for pregnant women?
Are Pina Beauty Products safe for pregnant women?
Yes, our products are generally safe for pregnant, breastfeeding, and lactating women. However, we always recommend consulting with your doctor before using any new skincare products.
Orders and Payments
When will my orders be processed?
When will my orders be processed?
Orders will be processed on the earliest business day the payment has been confirmed.
How do I know if my order was successful?
How do I know if my order was successful?
You’ll receive an order confirmation email with your order details right after checkout. If you don’t see it, please check your spam folder or contact us.
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
Change of mind is not a valid reason for order cancellation. We process orders quickly, but if you need to make changes with your delivery address or contact details, you may contact us at logistics@pinabeauty.ph on the same day the order is made, so that the adjustments can be made before shipping out.
The Pina Beauty support team is available on weekdays from 9:00 AM – 5:00 PM PST (GMT+8), excluding weekends and holidays. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.
Where can I find my order status or tracking information?
Where can I find my order status or tracking information?
Once your order ships, you’ll get an email or SMS with a tracking link so you can follow your package every step of the way.
What payment methods do you accept? Do you offer Cash on Delivery (COD)?
What payment methods do you accept? Do you offer Cash on Delivery (COD)?
We accept major credit and debit cards, and GCash. We currently do not accept COD transactions.
What should I do if there’s a problem with my payment?
What should I do if there’s a problem with my payment?
If your payment isn’t going through, please double-check your card details or try another payment method. For further assistance, feel free to reach out to our support team.
Shipping and Delivery
Do you ship nationwide?
Do you ship nationwide?
Yes, we ship all over the Philippines.
How much is the shipping fee and which courier will deliver my package?
How much is the shipping fee and which courier will deliver my package?
The shipping fee and courier will depend on the number of items, weight of the package, and shipping location. The shipping rate will appear with the order summary on the checkout page.
How long will my order take to arrive?
How long will my order take to arrive?
Orders typically arrive within 3–7 business days, depending on your location.
How can I track my order?
How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS.
Returns Policy
I’ve received a defective product and would like a return or refund. What is your returns policy?
I’ve received a defective product and would like a return or refund. What is your returns policy?
At Pina Beauty, we take pride in offering the highest quality products at the best prices. Every order goes through careful inspection and quality control, so all sales are considered final.
However, if you receive damaged, incorrect, or incomplete items, we’re here to help:
✅ What to do:
- Take clear photos or videos of the item as proof (unboxing videos are highly encouraged).
- Email us within 7 days of receiving your order at logistics@pinabeauty.ph.
✅ Please note:
- We highly encourage submitting photos and videos for easier and faster investigation and response.
- Opened or used products can no longer be returned or replaced. For damaged items, the product must be returned in the condition it was received, including original packaging.
- If a replacement for a missing or damaged item is unavailable, we’ll issue you a voucher that can be used toward another product. Any price differences will be shouldered by the customer.
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM PST (GMT+8), excluding holidays and weekends.
Can I return or exchange products if I change my mind?
Can I return or exchange products if I change my mind?
Because our products are personal care items, all sales are final unless the item arrives damaged or incorrect. We’re not able to process returns or exchanges for change of mind. Thank you for your understanding.
Others
Do you sell gift cards?
Do you sell gift cards?
At the moment, we do not sell gift cards on our website.
I would like to send a gift. Do you have special packaging?
I would like to send a gift. Do you have special packaging?
Currently, we do not offer any special packaging or additional gift wrapping options.
Where are your stores located?
Where are your stores located?
We currently do not have physical stores or stockists. Aside from our website, you can purchase Pina Beauty products online through other e-commerce platforms such as Shopee, TikTok Shop, and Lazada.
Who can I contact about partnerships or marketing opportunities?
Who can I contact about partnerships or marketing opportunities?
We’d love to hear from you! For partnerships, collaborations, or marketing inquiries, fill up our Contact form or email us at kat@pinabeauty.ph. Our team will get back to you as soon as possible.
